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  1. Mystery Science Support Center
  2. Troubleshooting
  3. Troubleshooting

Troubleshooting

  • Why aren't I receiving your emails?
  • I'm having trouble printing, can you help?
  • The video plays, but there is no sound, why?
  • Can you help me understand your video test page results?
  • What if I'm having issues viewing your PDFs?
  • I'm having trouble viewing the videos, can you help?
  • What are the top 3 things teachers can do to address parent/student troubleshooting problems?
  • How can I switch to your other video player?
  • How do I turn on the video captions?
  • Why can I only access the Spanish version of the worksheet?
  • Does Mystery Science have a URL whitelist?
  • Why does my video keep buffering/stalling/stopping or fail to play at all?
Mystery Science Support Center