Skip to main content
Mystery Science Support Center Help Center home page
Contact Support
  1. Mystery Science Support Center
  2. Technical Support
  3. Troubleshooting

Troubleshooting

  • Why aren't I receiving your emails?
  • I'm having trouble printing
  • The video plays, but there is no sound
  • Why is my account showing 'Expired' when I have already paid?
  • How can I switch to your other video player?
  • How do I turn on the video captions?
  • Why can I only access the Spanish version of the worksheet?
  • Does Mystery Science have a URL whitelist?
  • My video keeps buffering/stalling/stopping or won't play at all
Mystery Science Support Center