Billing and Payments
- I sent in my purchase order but haven't heard anything... what should I do?
- How do I pay with a credit card?
- What is the benefit of a multi-year quote?
- Will my membership automatically renew?
- What is the mailing/purchasing address for Mystery Science?
- Will I be charged if I don't cancel my free trial?
Managing your Account
- How do I find my school in the dropdown?
- How do I add or remove teachers from our membership?
- How do I reset my password?
- How can I check the expire date of my membership or trial?
- Can I see other grades without changing my grade level?
- How do I change my grade levels?
Signing Up
- Why do I need to log in with Discovery Education to access Mystery Writing?
- I just purchased, do I need to do anything else to get access for teachers?
- My school/district signed up for a free trial/membership, why can't I access it?
- Does a homeschool membership differ from a school membership?
- I had a free trial years ago, can I get a new one to check out the new features?
- I never used my free trial, can I get a new one?