My school/district signed up for a free trial/membership, why can't I access it?

We’re sorry for any confusion! There could be a couple of reasons you’re having difficulty. The most common reason is that your organization has a quote on file, but we have not received a purchase order or payment yet, so the membership has not been activated.

You can check with your administrator to see if they’ve submitted the PO or payment. You’ll find quick steps for how to submit a PO in this article: How do I submit a purchase order?.

The other reason you’re not able to access could be that you’re not linked to the correct organization. You can check this by logging into your account at mysteryscience.com and clicking on your name in the upper right corner. You’ll see your school listed below your name.

If you’re not linked to the correct school or district, you can change that by following the easy steps in this article: How do I change my school or organization?.

If you still have trouble accessing your membership after trying these solutions, please reach out to our customer support team and we’ll be happy to help!